Seeking team members

GARAGE DOOR TECH &

OFFICE ASSISTANT / BRAND MANAGER (May 2020)

EXPERIENCED GARAGE DOOR TECHNICIAN

WeFixIt Garage Doors and Gates is seeking a Service Technician / Installer who will be responsible for garage door repairs, maintenance, and installation of both residential and light commercial garage doors and gates for the Triangle area, the Triad, Fayetteville, and Wilmington. We are a local, family-owned, and operated business that is 100% customer service oriented. We value quality service over sales, so you won’t need to be a salesperson, just a people person.

To be honest, this is a terrific job.

We are great to work with and have a stellar reputation that we have worked hard to achieve and maintain. You will be paid and treated well. You will be provided what you need to succeed and to provide extraordinary service; all the right tools and equipment, user-friendly software and technology, and an organized and friendly office that supports you.

The ideal candidate will be mechanically and technically inclined, outgoing, energetic, service-oriented, strong communication skills, and operate with a high level of integrity. We appreciate team members who have no problem admitting when they need help or have made a mistake.

 

The candidate must possess the interpersonal skills to thrive in this customer service focused environment. Positive customer feedback is our number goal so along with technical skills, you must be able to read people and know how to make them happy.

Benefits:

  • Highly competitive salary and incentives

  • Health Reimbursement of $250 a month for qualifying expenses, like your health insurance premium

  • A supportive environment

  • 1 paid day off per 20 days worked

  • Company vehicle and all the tools needed to work

  • Ongoing technical training

  • Company provided shirts and jackets

Responsibilities:

  • Repairing/Preventative maintenance and installing all types of residential and light commercial garage doors and gates

  • Must present themselves with a positive attitude and demonstrate excellent people skills

  • Adhering to codes, regulations, and safety standards

  • Maintains customer rapport by resolving concerns, answering questions and openly communicating with the customer

  • Maintain a clean and organized company provided vehicle and/or tools

  • Inspect job sites both pre and post-work

  • Honor five-year warranty on our work

Candidate requirements:

  • Experience in repair and installation of garage doors and gates is required

  • You must demonstrate a high level of maturity, willingness to learn, and dedication

  • Valid driver's license. Must have a good driving record

  • Basic electrical/mechanical skills

  • Ability to use a ladder and power/hand tools

  • Requires exceptional customer service abilities to provide excellent client education for appropriate repair, maintenance, and needed upgrade services

  • Inventory and restock parts in the service truck

  • Physically able to move heavy objects and the ability to bend, climb, reach, kneel, etc.

  • Work some evenings and every other weekend

Compensation:

This is a full-time year-round commission-based position. Looking at our technician’s pay, it breaks down to $20-$30 an hour based on a 40-hour workweek depending on your level of skill.

We will review resumes that are personal to this job description only.

**Our business is headquartered in Durham and in Wilmington, but this is a service area position. You would park your van that we provide at your home and work around that area. We are currently looking for people who live in or around to Raleigh, Wilmington, and Wake Forest to serve our customers there.**

Send resumes to office@wefixitgd.com and let us know why you are interested in the position. Please, no phone calls about the position. We will respond to your email as soon as we get it. 

You can also apply through our Garage Door Technician position posting on Indeed

 

OFFICE ASSISTANT / BRAND MANAGER 

WeFixIt Garage Door Installation and Repair is more than “just a garage business”. We like to think we are doing something really different from how we operate both internally in regards to our team and externally in the way we serve customers. We are a locally owned and operated small business. We serve the Triangle, Triad, Fayetteville, and Wilmington coastal area. Several technicians cover these areas providing customers with exceptional repair and installation service. Though we have established operations and procedures, we have a bit of a start-up feel because we are always striving for ingenuity, better service, more quality of not just work life, but a livelihood for our employees, and serious expansion.


We need someone to be the brand champion while taking care of our customers. We imagine they will be creating a real social presence for the company while working with customers to schedule jobs, but also to truly engage the public, turn them into customers, and interact with them throughout. We want you to utilize our fantastic reputation to launch our business into other worlds. This could expand into in-person or virtual networking and seeking partners in the community or generating media attention for the work we do. Or both! It really depends on your skillset and interests.


We imagine this job being a good fit for someone who is able to work remotely and who can work together with the two other office employees to make sure there is full coverage during the times most needed. This could look a number of ways and could include weekends, but that is not a requirement. There is weekly flexibility, but this person needs to be working for 40 hours a week. Those hours can be different each day and can include some weekends depending on your interests and availability.

We pride ourselves on seeking out and empowering individuals to contribute to the success of this business by providing them with the tools they need to personally succeed. We also reward productivity and ambition. Please read and consider this job description, and if it speaks to you, apply! We look forward to hearing from you.


Responsibilities
Brand development and awareness (Communications and content wizard)

  • Manage and communicate our specific brand of quality, neighborly service.

  • Keep up with social media presence and expand to outlets like Houzz.

  • Deepen our online presence and advertising outlets like Google and Yelp.

  • Photo photos, stories, and generate buzz.

  • Create video content of garage issues for YouTube channels and websites.

  • Develop our current tiny blog into a monster.

Answering calls from customers (Customer service oriented)

  • Be available to answer calls during your scheduled hours.

  • Play the game of not missing any calls.

  • Ensure quality customer care in these calls and with scheduling.

  • Follow up with customers.

Scheduling service (Likes puzzles)

  • Using WorkIz Easy work tool.

  • Scheduling customers for the soonest hour possible while figuring out the most efficient driving route for technicians.

  • Prioritizing jobs.

Responsible for tracking ad source of calls and jobs (Data nerd)

  • Following your advertising through to service provided.

  • Including tracking Google Local Service calls and requesting reviews.

Required Qualities

  • Communication.

  • Technical know-how - google sheets, What's App, Photoshop or Canva, etc.

  • Professional.

  • Operate with a high level of integrity.

  • Positive attitude.

  • Able to admit mistakes.

  • Organized.

  • Self-directed.

  • Wants to be a part of something.

  • Creator of efficient systems.

  • Using social media to generate leads and create community.

Required Experience

  • Social Media / Branding

  • Customer service

  • Content creation

  • Scheduling a plus

Trial period 45 days

  • Train remotely with potential to meet up depending on the pandemic and preferences

  • Pay $10 / hour

After the trial period

  • Raise in pay TBD

  • $250 Health Reimbursement each month

  • Earn one paid day off every 20 days to use as you wish

  • Fully remote with infrequent meetings in person as needed

  • Monthly stipend to cover the use of your personal office and equipment and supplies

  • Flexible hours - agree on a weekly schedule with supervisor

  • Potential for productivity bonuses

  • Major holidays off

In summary, we are a reactor. We will go as far as you do. There is a potential for you to take this position and run with it, turning it into a career. The pay, in the beginning, is low and we know that. We are using that trial period to see if it’s a good fit. If it is, you will have a position that is fulfilling and challenging and rewarding.
 

Job Type: Full-time

Salary: $10.00 to $15.00 /hour

**Our business is headquartered in Durham and in Wilmington, but this is a remote position. We would prefer you live near one of these areas**

Send resumes to office@wefixitgd.com and let us know why you are interested in the position. Please, no phone calls about the position. We will respond to your email as soon as we get it. 

You can also apply through our Office Assistant / Brand Manager Position on Indeed

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Our Service Areas
AREAS COVERED

60-mile radius around Durham, Burlington, and Wilmington as well as Fayetteville.

Apex

Bahama

Burlington

Cary

Carolina Beach

Chapel Hill

Creedmoor

Durham

Eagle Island

Fayetteville

Pittsboro

Garner

Haw River

Hillsborough

Holly Springs

Leland

Mebane

Morrisville
Raleigh

Rougemont

Greensboro

Topsail Beach

Wake Forest

Whitsett

Wilmington

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Vets to Vets United

Uniting veterans and dogs

We are a proud partner of Vets to Vets United and provide free garage services to veterans that participate in this program. 

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