We get it, choosing the right company to repair your garage door can be tough. There are many options, so how do you choose the garage door company that will provide the best service, knowledge, and value? Here's what we think (and why you should choose us!).
1. Choose a local, small business with the expertise you need
Beyond just being able to support a local, family-owned business, choosing a small company over a larger one means that you're getting specially trained, attentive technicians to complete the job. Many times, those guys at big box stores aren't qualified to install the opener you just bought. We often get calls to redo a job that went wrong when the wrong people tried to repair or install a garage door without the expertise they needed. The companies with shockingly low prices don't have the same 5-year warranty that we do, and often their work doesn't hold up the way that we guarantee any repair done by WeFixIt Garage Doors will! Our technicians have over 100 years of experience, collectively, so they'll be able to fix anything your garage door throws at them.
2. Choose a company that takes care of its employees
We believe that top-notch customer service starts with honoring and supporting your employees. And we're proud to say that we take care of our employees in really stellar ways. We are part of Durham's Living Wage Project, making sure each of our employees gets paid a liveable wage. We are thinking of our customers when we train techs and when we arm them with the best tools and equipment. Before we send anyone into your home, we make sure they have everything they need from knowledge to power tools to provide you the service you are looking for and to exceed your expectations. Our office staff is able to help you and support our technicians from their own homes, which they love.
3. Choose a company that cares about you
Wouldn't the entire garage door repair experience be better with a kind, friendly technician and helpful office staff? We sure think so, and that's what we are committed to for every job and interaction with our customers. We truly care about you, our community. Our team works hard every single day to take care of our customers. This means that we don't try to oversell things you don't really need, we do the job the right way, and we're full of integrity, kindness, and knowledge. Our office staff is ready to answer any questions you might have, and our techs will make sure your garage door is good to go, just like it's supposed to!
4. Choose a company that works hard to make sure they get it right, the first time.
Each job that we show up for is a job that becomes our top priority. We work hard to get it right, down to the smallest detail, the first time. Our technicians go above and beyond and do a free 12-point inspection on every job. This makes sure that while we are there to replace your springs or your opener, we're also looking at your rollers, sensors, track, and more, just to make sure we don't miss anything else.
Finding the right team to repair or replace your garage door can be tricky, but it doesn't have to be. We'll make it easy for you! Give us a call today!